Terms & Conditions

This document regulates the rights and obligations of the contracting parties when purchasing from the online store thematchakoncept.cz.

1. Introductory Provisions

These terms and conditions (hereinafter referred to as “terms and conditions”) of the business company Matchology s.r.o., with its registered office at Antala Staška 1027/67, Krč, 140 00 Prague 4, ID No.: 23138041, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Entry 422035 (hereinafter referred to as “seller”), regulate, in accordance with the provisions of Section 1751, paragraph 1 of Act No. 89/2012 Coll., Civil Code (hereinafter referred to as “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or based on a purchase agreement concluded between the seller and another natural person (hereinafter referred to as “buyer”) through the seller's online store.

The online store is operated by the seller on the website located at the internet address thematchakoncept.cz (hereinafter referred to as “website”), via the website interface.

The seller is not a VAT payer.

2. Conclusion of the Purchase Agreement

All presentation of goods placed in the web interface of the store is informative and the seller is not obliged to conclude a purchase agreement regarding these goods. The provisions of Section 1732, paragraph 2 of the Civil Code shall not apply.

The web interface of the store contains information about the goods, including the prices of individual goods. The prices of goods are listed including all related fees, except for the costs associated with the delivery of goods. The prices of goods remain valid for the period they are displayed in the web interface of the store.

To order goods, the buyer fills out an order form in the web interface of the store. The order form contains primarily information about:

• the ordered goods (the buyer "places" the ordered goods in the electronic shopping cart),
• the method of payment of the purchase price of the goods, data on the desired method of delivery of the ordered goods,
• information about the costs associated with the delivery of the goods (collectively hereinafter referred to as "order").

Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer has entered into the order. The buyer sends the order to the seller by clicking the "Submit Order" button. The data stated in the order are considered correct by the seller.

The contractual relationship between the seller and the buyer arises upon delivery of the acceptance of the order (acceptance), which is sent by the seller to the buyer by email, to the buyer's email address.

3. Price of Goods and Payment Terms

The buyer can pay the price of the goods and any costs associated with the delivery of the goods under the purchase agreement to the seller in the following ways:

• cashless by payment card (Visa, Mastercard) through a secure payment gateway;
• cashless via Apple Pay or Google Pay;
• cashless by bank transfer to the seller's account (based on the details provided in the order confirmation).

Together with the purchase price, the buyer is obliged to pay the seller also the costs associated with packaging and delivery of goods in the agreed amount. Unless expressly stated otherwise, the purchase price shall also mean the costs associated with the delivery of goods.

In the case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.

4. Delivery of Goods

Goods are delivered through Zásilkovna s.r.o. (Packeta), according to the buyer's choice:

• pickup at a Zásilkovna pickup point (Z-Point);
• pickup at a Z-BOX;
• delivery by courier to the address;
• pickup at a Czech Post branch (Balík Na poštu).

Delivery times and fees are governed by the current price list of the carrier and are displayed to the buyer when completing the order. The seller usually dispatches the goods within 2 working days of receiving payment.

Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the goods packaging and, in case of any defects, immediately notify the carrier.

5. Withdrawal from the Purchase Agreement

The buyer acknowledges that, in accordance with the provisions of Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a purchase agreement for the supply of goods that are perishable, as well as goods that have been irrevocably mixed with other goods after delivery, or from a purchase agreement for the supply of goods in sealed packaging that the consumer has removed from the packaging and which cannot be returned for hygienic reasons.

If it is not a case stated in the previous paragraph or another case where withdrawal from the purchase agreement is not possible, the buyer has the right, in accordance with the provisions of Section 1829, paragraph 1 of the Civil Code, to withdraw from the purchase agreement within fourteen (14) days from the receipt of the goods.

Withdrawal from the purchase agreement must be sent to the seller within the period specified in the previous paragraph. For withdrawal from the purchase agreement, the buyer may use the sample form provided by the seller. The buyer may send the withdrawal from the purchase agreement to the seller's business address (Liliová 247/10, 110 00 Prague) or to the seller's email address ahoj@thematchakoncept.cz.

In the event of withdrawal from the purchase agreement, the purchase agreement is cancelled from the beginning. The goods must be returned by the buyer to the seller within fourteen (14) days of delivery of the withdrawal from the purchase agreement. If the buyer withdraws from the purchase agreement, the buyer bears the costs associated with returning the goods to the seller.

In the event of withdrawal from the purchase agreement, the seller will return the funds received from the buyer within fourteen (14) days of the buyer's withdrawal from the purchase agreement, in the same manner as they were received by the seller from the buyer. The seller is also entitled to return the performance provided by the buyer upon the return of the goods by the buyer or in another way, if the buyer agrees and no additional costs arise for the buyer.

The seller is entitled to unilaterally set off the claim for compensation for damage incurred on the goods against the buyer's claim for a refund of the purchase price.

6. Rights from Defective Performance

The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on consumer protection).

More detailed conditions for exercising rights from defective performance are set out in the Complaints Policy.

7. Personal Data Protection

The protection of the buyer's personal data is provided by Act No. 110/2019 Coll., on the processing of personal data, and by Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR). Further information can be found in the document Personal Data Protection Policy.

8. Out-of-Court Resolution of Consumer Disputes

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: www.coi.cz, is competent for out-of-court resolution of consumer disputes arising from the purchase agreement.

The consumer-buyer may also use the online dispute resolution platform established by the European Commission at ec.europa.eu/consumers/odr.

9. Final Provisions

If the relationship established by the purchase agreement contains an international (foreign) element, then the parties agree that the relationship shall be governed by Czech law.

Should any provision of the terms and conditions be invalid or ineffective, or become so, the invalid provisions shall be replaced by a provision whose meaning most closely approximates that of the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.

The purchase agreement, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

Seller's contact details:

• delivery address: Liliová 247/10, 110 00 Prague
• email address: ahoj@thematchakoncept.cz

These terms and conditions come into effect on May 1, 2026.